Privacy Policy

1. Introduction

Signew ("we", "us", or "our") operates the signew.io platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

We collect the following types of information:

• Account Information: Email address and optional full name when you create an account.
• Signing Information: Signer name, optional email address, digital signature image, and browser metadata (user agent) when a waiver is signed.
• Documents: PDF waiver templates uploaded by professionals and signed documents generated through the platform.
• Usage Data: Pages visited, actions taken, and timestamps for the purpose of providing the service.

3. How We Use Your Information

• To provide, maintain, and improve the Service
• To process document signing and verification
• To send transactional emails (signing confirmations, verification shares, account notifications)
• To authenticate users and protect account security
• To comply with legal obligations

4. Document Storage

Uploaded templates are stored in private storage accessible only to the account owner. Signed documents are stored securely and can be accessed via unique verification links. We do not access, read, or analyze the content of your documents except as required to provide the signing and verification service.

5. Data Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third-party services that help us operate the platform (hosting, email delivery, authentication). These include Supabase (database and auth), Cloudflare (hosting), and Resend (email delivery).
• Verification Recipients: When a professional shares a verification link, the recipient can view the signed document, signer name, and signing timestamp.
• Legal Requirements: When required by law, court order, or governmental request.

6. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS/SSL), row-level security on database tables, and secure token-based authentication. However, no method of electronic transmission or storage is 100% secure.

7. Data Retention

We retain your account data and documents for as long as your account is active or as needed to provide the Service. Signed documents are retained to support ongoing verification. You may request deletion of your account and associated data by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

To exercise these rights, contact us at [email protected].

9. Cookies

We use essential cookies and local storage for authentication and session management. We do not use tracking cookies or third-party advertising cookies.

10. Children's Privacy

The Service is not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. The "Last updated" date at the top indicates the most recent revision.

12. Contact Us

If you have questions about this Privacy Policy, contact us at [email protected].